Client Manager

4 weeks ago

London, Greater London, United Kingdom Bulletproof Full time
About the Role

We are seeking a highly skilled Client Manager to join our team at Bulletproof. As a Client Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Client Facing:
    • Organise and attend client meetings, creating and contributing to presentations, and ensuring meeting notes are distributed in a timely manner.
    • Be a key point of contact within the agency for clients across multiple projects, converting strong and influential relationships into meaningful partnerships.
    • Manage client expectations through ongoing dialogue and honest discussions.
    • Be responsive to client needs and requests, balancing great service with the needs of the agency.
    • Be flexible and adaptable to circumstances, proposing solutions with ease.
    • Begin to negotiate simple fee and timing discussions with the support of senior team members.
    • Write and/or oversee the timely distribution of agendas, contact reports, status reports, timelines, and other client-facing documentation.
    • Confidently present and discuss briefs, feedback, proposals, and financials with the client team.
    • Confidently talk about the industry, current category, and market trends to provide ideas and inspiration to grow our clients' businesses.
    • Keep your eyes and ears to the ground, continually seeking out new opportunities and relationships.
  • Within the Client Services Team:
    • Report into your Senior Client Manager or Client Director on a day-to-day basis, working with and supporting the wider team as required.
    • Manage the delivery of design projects and workflow, ensuring work is completed to the highest standard while meeting client timelines and budgets.
    • Lead the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues or challenges.
    • Develop and manage project timelines and detailed proposals, which are realistic and effectively meet our clients' needs.
    • Take responsibility for ensuring Flook is up to date and accurate.
    • Assist with the weekly management of billings, forecasting, and client purchase orders.
    • Undertake desktop research for brief content, audits, presentations, and pitches.
    • Learn from Client Directors and Client Partners to grow client relationships and broaden your understanding of the client service discipline.
    • Manage the training and development of a Client Executive where appropriate.
  • Within the Broader Bulletproof Team:
    • Positively contribute to the culture of our Bulletproof tribe.
    • Build unbreakable bonds and work collaboratively with the wider Bulletproof team.
    • Provide clear and actionable feedback within critiques and briefings, which is supported with appropriate rationale and grounded within the client brief.
    • Organise and manage individual project wash-ups.
    • Begin to utilise our proprietary strategic tools to build stronger briefs.
    • Work closely with the production team in the delivery of artwork and guidelines.
    • Proactively generate ideas to inspire members of the wider team.
    • Utilise and follow the Bulletproof processes to deliver best practice ways of working.
    • Assist in the development and delivery of client presentations, pitch presentations, and new business proposals when required.

Requirements:

We are looking for a Client Manager who:

  • Has a keen and can-do attitude.
  • Has a fresh perspective and an entrepreneurial spirit.
  • Can forge strong relationships through excellent interpersonal skills.
  • Can proactively identify, leverage, and spot opportunities with clients.
  • Has exceptional attention to detail and communication skills, both written and verbal.
  • Is well-informed and reliable, able to foresee potential problems and propose solutions.
  • Can remain positive and calm under pressure in our fast-paced working environment.
  • Can successfully prioritise and manage multiple tasks and projects at any one time.
  • Demonstrates a clear understanding of the design industry, with a willingness to continue learning.

We are a creative powerhouse run by creatives—a place where like-minded individuals come together to deliver brilliant ideas. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. You don't need a degree to get a job at Bulletproof: we choose talent over title and seek people with energy, passion, and soul.

At Bulletproof, we have three core beliefs:

GREAT IDEAS CHANGE THE WORLD...

We believe in the power of design to influence human behaviour, affect change, and pierce conventions.

PEOPLE MAKE THE DIFFERENCE...

That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.

STAY NAÏVE...

We believe naivety keeps you relentlessly curious, open to possibilities, and leads to purer, more interesting, and uncharted solutions.

About You:

As a Client Manager, you will be responsive and imaginative in how you respond to internal and client requirements, always looking to deliver the best solutions on time and on budget with exceptional attention to detail and organisational skills. You'll interact with all departments, building an understanding of the Bulletproof disciplines and tools. You will be responsible for some key client relationships and will confidently represent Bulletproof in a number of client-facing situations.

About the Company:

Bulletproof is a 400+ strong global design agency with 8 studios around the world. We are 100% independent and 25 years young. We pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum.

Benefits:

We offer a very competitive package, including a salary, benefits, and opportunities for growth and development. Get in touch to find out more.

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