Refuge Housing Coordinator

2 days ago


Bath, Bath and North East Somerset, United Kingdom Homeless Link Full time

As a Housing Advisor at Julian House, you'll have the opportunity to make a tangible impact on the lives of vulnerable individuals and families. This role requires a skilled professional who can provide exceptional housing support services and maintain high standards of accommodation quality.

About the Position

You'll work closely with our refuge team to address rent arrears and charges, while providing a comprehensive housing management service to residents. Your expertise will be essential in staying up-to-date on housing and welfare benefits to advise residents on benefits and debt counseling.

Key Responsibilities
  • Maintain high standards of accommodation quality in accordance with Julian House policies and procedures.
  • Monitor and manage rent and service charge accounts, taking prompt action as necessary.
  • Provide a comprehensive housing management service to residents, addressing their specific needs and concerns.
  • Stay up-to-date on housing and welfare benefits to advise residents on benefits and debt counseling.
Requirements
  • A valid UK driving license and access to your own vehicle, with business insurance required for roles involving travel.
  • A good understanding of checks required on a weekly and monthly basis in shared housing projects.
  • Familiarity with the Benefits and Housing Benefits system.
  • Desirable: Experience working with vulnerable adults and children.
What We Offer
  • A competitive salary scale with annual increases for the first 3 years.
  • Wellbeing-related support and advice, plus up to 6 free counseling sessions through our Employee Assistance Programme.
  • 27 days annual leave, increasing to 30 days after 4 years of continuous employment, plus bank holidays.
  • Staff discounts at Julian House charity shops and bike workshops.
  • An estimated salary of £24,500 per annum.

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