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HR Advisor

2 months ago

Manchester, United Kingdom The Portfolio Group Full time
Job Title: Graduate HR Advisor

Portfolio are proud to be representing our client, a leading HR Consultancy business, in their search for a talented Graduate HR Advisor. This is an exciting opportunity for a motivated and ambitious individual to join a dynamic team and contribute to the growth and success of the company.

Job Purpose:

The main priority of this role is to create, update, maintain, and review employment documentation for clients, ensuring compliance with employment legislation and providing excellent customer service.

Key Responsibilities:
  • Create client documentation based on client needs and suitability of relevant policies and procedures.
  • Review clients' existing documentation, checking for terms that breach employment law and typographical/grammatical errors, and correct these.
  • Liaise with clients over the phone, drafting new documents, and dealing with queries as appropriate.
  • Provide a client-focused and personalized approach, building relationships and enhancing the client experience at all times.
  • Focus on continuous engagement of clients with the documentation provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations.
  • Guide clients through their online client portal.
  • Liaise with Digital Field Consultants and deal with queries as appropriate.
  • Manage own workload, working from the task list, and ensure deadlines and KPI/SLA/targets are met.
  • Ensure work is in line with any quality criteria/instruction in place.
  • Record work via computerized systems, using the log process, work log on the Advice, SharePoint, and Successflow systems.
  • Check client details using the computerized database.
  • Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days.
  • Maintain a clear desk and tidy work environment.
  • Undertake E-learning sessions as and when required.
  • Assist with training for new starters.
Requirements:
  • Knowledge of employment law.
  • Excellent written English.
  • Excellent word processing skills.
  • Attention to detail.
  • Ability to prioritize workload, work under pressure, and meet deadlines.
  • Excellent and professional communication skills, especially over the phone.
  • Good organizational skills.
  • Ability to present information accurately.
  • Ability to deal with people on all levels.
Benefits:
  • Perkbox Discounts.
  • Pension Plan and Life Insurance.
  • Profit Share Scheme - Annual Bonus.
  • Day off on your Birthday.
  • Free Breakfast every Monday and Drinks on the last Friday of every month.
  • 25 Days Annual Leave + Bank Holidays.