Travel Experience Coordinator
4 weeks ago
As a key member of our team, you will be responsible for delivering exceptional customer service to our travelers. Your primary focus will be on providing personalized support and resolving issues in a timely and professional manner.
Key Responsibilities:- Provide travel information and assist with booking and confirming reservations
- Service existing reservations and respond to customer inquiries
- Collaborate with the quoting and admin teams to ensure seamless support
- Resolve customer complaints and issues in a prompt and professional manner
- Develop and maintain a deep understanding of our company website and products
Requirements:
- Minimum 1-2 years of strong customer service experience
- A true passion for travel and a willingness to learn
- Knowledge of international and domestic geographical locations
- Strong computer and internet navigation skills
- Ability to work a 40-hr work week during any day/any shift as needed
About Planet Rail:
Planet Rail is a leading provider of tailor-made holidays by rail to Europe and beyond. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.
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