Customer Service and Rental Advisor

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Arnold Clark Group Full time

We're seeking a highly organized and enthusiastic Rental Customer Advisor to join our Aberdeen Car & Van Rental branch team.

We offer:

  • 33 days' annual leave
  • Flexible leave
  • Generous employee discounts
  • Private healthcare
  • Workplace pension
  • Extensive training
  • Enhanced maternity and paternity leave
  • much more

Hours:

Monday - Friday 8am-5.30pm, including occasional weekends.

About the role:

As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver excellent service levels our customers expect from us.

Day-to-day duties:

  • Delivering a consistently excellent level of customer care, both face to face and on the telephone.
  • Using your brilliant communication and organizational skills to ensure all tasks are completed effectively and efficiently.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they're acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

Essential skills:

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • Flexibility to alternate working weekends and also cover other branches.
  • A full UK driving licence.

Nice to have (but not essential):

  • Previous experience of working in the rental industry.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



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