Technical Service Technician

1 month ago


Hessle, United Kingdom William Jackson Food Group Full time

Job Description: Technical Service Technician

About Us: William Jackson Food Group is a dedicated family-owned food business that started in 1851. Our group has five fantastic food businesses, and we're committed to valuing our people, working with customers and suppliers, and looking after the environment.

Job Summary: We're seeking an experienced Technical Service Technician to join our team in Hull. As a key member of our IT department, you'll provide technical support to colleagues across the company.

Key Responsibilities:

  • Technical Support: Provide technical support to colleagues via face-to-face interactions, email, and phone calls.
  • Desktop Support: Provide technical support for desktops, laptops, and mobile devices.
  • Knowledge Sharing: Deliver technical assistance and informal training to colleagues on Microsoft Office and other common applications.

Requirements:

  • Experience in desktop support in a commercial or managed service desk role.
  • Strong issue investigation, troubleshooting, and problem-solving skills.
  • Genuine passion for technology and its practical application.
  • Excellent customer service and relationship-building skills.

Benefits:

  • 33 days holiday, pro-rata (including bank holidays and more for long service).
  • Competitive stakeholder pension programme.
  • Annual profit share bonus scheme.
  • Discount on the food groups range of products.
  • Paid for volunteering days.
  • A range of other benefits including Cycle to Work Scheme and Shopping discounts.


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