Network Operations Engineer

4 days ago


Wokingham, Wokingham, United Kingdom M Group Services Limited TA Magdalene Limited Full time
Job Summary
As a highly skilled Network Operations Engineer, you will play a pivotal role in supporting our expanding business. Based in Wokingham and working on a 24/7 rota, you will join our NOC team and be responsible for managing the strategic network and ensuring seamless service handover. With a strong focus on customer satisfaction, you will provide professional expertise and deliver exceptional results.

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.

About Us
M Group Services Limited T/A Magdalene Limited is a leading telecom services supplier offering end-to-end solutions across the UK and Ireland. We provide specialist services to clients in various sectors, including fixed, mobile, and utilities infrastructure networks. Our comprehensive services include acquisition, design, construct, rigging, first-line maintenance, managed services, capital project delivery, network outsourcing, smart metering, and satellite solutions.

Key Responsibilities
* Undertake or support rapid restoration of network fault resolution within SLA
* Take overall pro-active responsibility for technical support/issues arising within the network environment
* Investigate network problems using proactive tools and escalate incidents as required
* Build and maintain trusted relationships with key customer stakeholders
* Participate in the continuous business improvement programme

Required Skills and Qualifications
* Capable of working to 2nd line support level on PDH, SDH & Radio Communications environment
* Understanding of network management and use of Network Management Platform tools
* PC literate and competent with Word/Excel/Visio/MS Project
* Track record of prioritising simultaneous activities within SLA
* Self-motivating individual with excellent customer relationship skills
* Good knowledge of SLAs and reporting
* Experience in working under pressure and to fixed deadlines

Benefits
* 25 days annual leave plus bank holidays
* 4% matched pension scheme
* 2 x salary life assurance
* Access to staff discount portal
* Health Cash Plan
* Cycle to Work scheme
* Employee assistance programme
* Recruitment referral scheme
* Payroll giving
* Enhanced Family Leave

Inclusiveness
We welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.

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