Customer Service and Technical Support Specialist

3 days ago


Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time
About the Role:
We are seeking a highly organized and proactive Customer Service and Technical Coordinator to join our dynamic team. This role is crucial in ensuring seamless customer experiences and smooth service operations, providing professional and friendly interactions with both suppliers and customers. As a key member of our team, you will have proven experience in a Customer Service role, preferably within the Wholesale Catering Equipment sector, with a background in engineering or service technician work. However, we are open to candidates with experience from other sectors as well.

Key Responsibilities:
- Accurately process orders, manage backorders, and create purchase orders (POs) for third-party suppliers as needed.
- Collaborate closely with customers and transportation providers to resolve delivery issues, including managing cases of product damage.
- Dispatch spare parts to customers and service teams efficiently.
- Responsibly handle inbound customer inquiries via phone and email, ensuring timely and professional responses.
- Provide responsive support to service customers, assigning engineers to jobs and overseeing processes to completion.

Ideal Candidate:
- Ideally, we are looking for candidates with a background in engineering or service technician work
- Proven experience within a Customer Service role
- Familiarity with Microsoft Office, CRM, and other IT systems.
- Friendly, and approachable, with a superb telephone manner.
- Excellent time management and attention to detail.
- Proactive approach to identifying and resolving service/delivery issues.
- Flexibility to handle multiple tasks and changing priorities.
- A great communicator and well-organized individual.
- Punctual, consistent, and committed to delivering high-quality results.

About the Company:
We are a leading supplier of high-quality products for the hospitality, catering, and retail sectors. We offer a wide range of Commercial items, from refrigeration to laundry. We operate as a trade-only supplier based in Andover, Hampshire. Although we don't sell directly to end users, we do offer a 'drop-shipping' service to our customers.

With a strong focus on delivering excellent service and value to our customers, we continuously seek innovative ways to improve our operations and meet the evolving needs of our clients. Our company has undergone significant changes over the past couple of years, investing heavily in technology to facilitate growth. With a 3-year growth plan in place, we aim to establish a solid foundation for success.

  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewWe are seeking a highly skilled Technical Mechanical Specialist to join our team at Rise Technical Recruitment Limited.The successful candidate will be responsible for providing technical support and maintenance services to customers in various locations across the region.Key Responsibilities:Traveling to customer sites to diagnose and repair...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    Job Overview">This role involves coordinating customer service efforts, ensuring effective communication with clients. You will work closely with the team to deliver top-notch support and resolve technical issues efficiently.Key ResponsibilitiesCoordinate Customer Service EffortsProvide Excellent Technical SupportCommunicate Effectively with...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    **About the Role**We are seeking an experienced Mechanical Field Technician to join our team as a Pump and Automation Specialist. The successful candidate will have a strong mechanical background, with experience in field service engineering and a passion for technical excellence.The role involves surveying, maintaining, commissioning and installing...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    At Flat Fee Recruiter, we are committed to providing our customers with the highest level of service and support. As a Technical Service and Customer Coordinator, you will play a key role in ensuring that our customers receive exceptional support and guidance throughout their journey with us.This exciting opportunity offers a competitive salary of £29,000...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    Are you a highly skilled individual looking for a challenging role in customer service? We are seeking a Customer Support and Technical Liaison to join our team at Flat Fee Recruiter. This exciting opportunity will see you working closely with our customers to resolve technical issues and provide exceptional support.We offer a competitive salary of £28,000...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Full time

    Job SummaryWe are seeking a skilled Mechanical Field Service Engineer with experience in pumps, automation or water to join our team. The successful candidate will have the opportunity to work on a variety of projects and develop their skills through unrivalled training.About the RoleThis is a fantastic opportunity for a field engineer looking to specialise...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time £40,000 - £45,000

    Company Overview: Rise Technical Recruitment Limited is a well-established multinational business that provides exceptional training within the specialist industry. With a strong focus on technical excellence and employee development, we are committed to delivering high-quality services and solutions to our clients.Salary: The salary for this role is between...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time £40,000 - £45,000

    Rise Technical Recruitment Limited is currently seeking a highly skilled Technical Field Services Professional to join their team. In this role, you will be responsible for the installation, maintenance and repair of specialist equipment. The ideal candidate will have a strong mechanical background, with experience in pumps, motors and water treatment...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    Job OverviewWe are seeking a highly skilled Customer Service and Technical Coordinator to join our team at Flat Fee Recruiter.This role is ideal for an individual who can provide exceptional customer service while also coordinating technical aspects of the job.The successful candidate will be responsible for handling customer inquiries, resolving issues, and...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title:Field Service Engineer (Pumps / Mechanical Training)Compensation Package:£40,000 - £45,000 per annumThis is a rewarding opportunity for an experienced Technical Mechanical Specialist to join our team. As a key member of the organization, you will be responsible for delivering exceptional results on various projects utilizing your technical...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time £40,000 - £45,000

    Job OverviewThis is a fantastic opportunity to join a well-established multinational business as a Technical Field Specialist. The successful candidate will be responsible for surveying, maintaining, commissioning and installing specialist assets, as well as dealing with both preventative and reactive maintenance.Key Responsibilities:Auditing, Surveying,...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time £40,000 - £45,000

    Job Overview:Rise Technical Recruitment Limited seeks a skilled Field Service Engineer with experience in pumps, automation, or water to join our team. This role offers exceptional training and genuine opportunities for career progression within a well-established multinational business.The ideal candidate will be responsible for surveying, maintaining,...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    About the Job">We are seeking an experienced Technical and Customer Support Coordinator to join our team at Flat Fee Recruiter. As a key member of our customer service department, you will be responsible for delivering exceptional support to clients and resolving technical issues efficiently.ResponsibilitiesAssist in coordinating customer service efforts...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    We are seeking a highly skilled and organized Customer Service and Technical Coordinator to join our dynamic team. This pivotal role is responsible for ensuring seamless customer experiences and smooth service operations, promoting professional and friendly interactions with both suppliers and customers.About the RoleThis role requires a proactive and...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Assembly Specialist (Stands)Rise Technical Recruitment Limited is seeking a highly skilled individual to work as a Technical Assembly Specialist (Stands). The successful candidate will have experience in assembly processes and be able to work independently or as part of a team.Estimated Salary:£28,000 - £32,000 per annum (OTE - £40k+)Job...


  • Andover, Hampshire, United Kingdom CH&Co Catering Limited Full time

    Job SummaryWe are seeking a skilled Customer Service Specialist to join our team as a Front of House and Catering Staff. This role involves providing exceptional customer service, preparing food and beverages, and maintaining a clean and welcoming environment.Key Responsibilities:Prepare, cook, and serve food and drinks as per menu requirementsMaintain high...


  • Andover, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time £40,000 - £45,000

    Rise Technical Recruitment Limited is seeking an experienced Mechanical Field Service Specialist to join their team. In this role, you will be responsible for surveying, maintaining, commissioning and installing specialist assets. The successful candidate will have a strong mechanical background, with experience in pumps, automation or water. They will also...


  • Andover, Hampshire, United Kingdom Pioneer Selection Full time

    Pioneer Selection is a renowned High-Speed manufacturing company located in the Andover area, looking for a skilled Technical Support Specialist to join our team.Job SummaryWe are currently recruiting for a Maintenance Engineer to undertake maintenance and repair tasks on production equipment.Main Responsibilities:Maintenance and troubleshooting of...


  • Andover, Hampshire, United Kingdom Sodexo Full time

    Customer Service and Catering Support PositionWe are seeking a highly skilled and customer-focused individual to join our team as a customer service and catering support specialist.In this 16 hour part time position, you will be responsible for supporting our catering services at Swinton Barracks in Perham Down.The role involves interacting with our Armed...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    Job Description">The Support and Coordination Position in Customer Service is a fantastic opportunity to work with a leading recruitment agency. As a Technical and Customer Support Coordinator, you will play a crucial role in delivering exceptional customer service and supporting the growth of our business.Your Key ResponsibilitiesWork closely with the...