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Process Improvement Manager

2 months ago

London, Greater London, United Kingdom The Hartford Financial Services Group, Inc. Full time
Job Summary

The Hartford Financial Services Group, Inc. is seeking a highly skilled Process Improvement Manager to join our team. As a key member of our Operations function, you will be responsible for ensuring the efficient and effective running, monitoring, and reporting of our operations.

Key Responsibilities
  • Process Ownership: Own performance measurement and monitoring of key operational processes, identify root causes of performance variation, and drive continuous improvement.
  • Process Expertise: Develop and maintain subject matter expertise for end-to-end international operational processes.
  • Change Management: Lead the prioritization of change to ensure the Process Ownership team delivers the most impactful changes in processes.
  • Process Metrics: Measure the impact of process changes and recommend the highest value-driving initiatives.
  • Data Quality: Lead the monitoring, measurement, and support of consistent data quality for operations processes.
  • Training and Development: Enhance, maintain, develop (if non-existing), and deliver training programs for operations processes and systems.
  • Cross-Functional Collaboration: Participate in cross-functional design teams and project initiatives that impact processes.
  • Senior Leadership Communication: Communicate notable trends to and influence priorities with senior leadership, including the COO.
  • Performance Metrics: Measure process KPIs and influence development in Performance Board metrics.
  • Change Management: Lead changes to performance and operations metrics as needed to drive change management and adoption.
  • Process Validation: Monitor the impact of deployed process changes to validate solution effectiveness.
Requirements
  • Lloyd's and London Market International Business Experience: Strongly preferred.
  • Multiple Insurance Lines Experience: Preferable.
  • Analytical Capabilities: Track record of using analytical capabilities to analyze performance, predict trends, and create action plans.
  • Process Improvement Methodologies: Qualifications and experience in Process Improvement methodologies is preferred.
  • Continuous Improvement Mindset: Continuous Improvement mindset and a passion for delivering innovative outcomes.
  • Stakeholder Management: Demonstrated ability to influence and build strong partnerships with a variety of stakeholders.
  • Adaptability: Flexibility and willingness to adapt to changing trends (operational, industry, and technological).
  • Customer Focus: Strong attention to customer needs and capability to translate into actionable solutions.
  • Communication Skills: Strong communication skills with ability to communicate effectively to and influence people at all levels.
  • Management Experience: Management experience, including managing operations teams, preferred.
  • Organizational Skills: Good organizational skills and excellent attention to detail.
  • Logical Thinking: Logical, inquisitive, and resourceful.
  • Technical Skills: Use of Subscribe, Genius or other Lloyd's underwriting systems. Excel experience essential.