Retail Shop Assistant

1 day ago


Southampton, Southampton, United Kingdom British Heart Foundation Full time

Become a valued member of our team as a Front of House Volunteer at our BHF Homestore in West Quay Retail Park. In this role, you will be responsible for delivering an exceptional customer experience, handling phone and face-to-face enquiries, and supporting our charity's goals.

As a volunteer, you will have the opportunity to work in a fast-paced retail environment, develop new skills, and make a real difference in the lives of others. Key responsibilities include:

  • Delivering outstanding customer service and ensuring a positive shopping experience
  • Handling phone and face-to-face enquiries, including answering questions and resolving issues
  • Supporting administrative tasks, such as data entry and record-keeping
  • Arranging collections of donations via our local van teams

We offer a competitive salary of £14-17 per hour, depending on experience. By volunteering with us, you will enjoy:

  • A 25% discount on donated goods and 10% discount on New Goods in our shops
  • Unlimited, free, and confidential support by Retail Trust
  • Access to training and development
  • Reasonable travel expenses reimbursed
  • Refreshments available
  • Volunteer certificates, references, and long service awards provided
  • Access to discounts with other retailers


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