Quality Assurance Manager

1 day ago


Derby, Derby, United Kingdom Mortgage Advice Bureau Full time
About the Role:
Mortgage Advice Bureau is seeking a highly skilled Quality Assurance Specialist to join its Advice Quality Team. As a key member of this team, you will play a vital role in ensuring that our Mortgage Advisers comply with MAB and industry policies and procedures. Your expertise will be invaluable in reviewing files, identifying areas for improvement, and providing guidance on remedial actions.

Key Responsibilities:
- Conduct file reviews using the review framework to ensure compliance with regulatory requirements
- Provide feedback on risks and suggest improvements to achieve excellent customer outcomes
- Collaborate with colleagues to build great relationships and lead to improvements in advice quality

What You'll Need:
- CeMAP qualification (essential)
- Strong knowledge of regulatory requirements within the Mortgage Advice industry
- Ability to use your judgement and self-sufficiency to make sound decisions
- Excellent time management skills to deliver required number of case reviews

What We Offer:
- Competitive salary: £25-26k per annum plus benefits
- Flexible working patterns with hybrid working model
- Opportunity to develop your Mortgage Advice knowledge and potentially obtain your CeRER qualification
- A range of employee benefits, including pension scheme, holiday entitlement, and wellbeing events


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