Restaurant Operations Manager

4 weeks ago


Brighton, Brighton and Hove, United Kingdom German Doner Kebab Full time

Restaurant Operations Manager

We're looking for a skilled Restaurant Operations Manager to join our German Doner Kebab team in Brighton, East Sussex. As a key member of our management team, you'll play a vital role in supporting the franchisee to ensure our store runs efficiently and profitably, in accordance with our company policies and procedures.

As a Restaurant Operations Manager, you'll directly lead, coach, and inspire all team members to provide top-notch customer service and a great product at all times, while controlling costs and building sales. We're seeking someone with proven management experience, ideally gained in the food franchise, restaurant, or hospitality sector.

Key Responsibilities:

General Responsibilities

  • Action the business performance of the restaurant set by the Restaurant Manager
  • Action restaurant sales levels and profitability
  • Action marketing activities, such as promotional events and discount schemes
  • Prepare reports at the end of the shift/week, including staff control, food control, wastage, and sales
  • Create and execute plans for departmental sales, profit, and staff development

Stock Control

  • Order or requisition food and other supplies needed to ensure efficient and continuous operation
  • Weekly/Daily ordering to maintain stock levels and place special orders for functions, etc.
  • Work with other Supervisors and Managers to coordinate all aspects of stock deliveries and keep accurate records
  • Inspect supplies, equipment, and work areas to ensure conformance to established GDK Standards

Training

  • Provide staff training and ongoing support
  • Ensure store staff are always well-groomed and ready for work
  • Ensure storage areas are secure, neat, and clean at all times, maintaining high standards of quality control, hygiene, sanitation, health, and safety
  • Maintain food standard and presentation in accordance with GDK Standards
  • Meet and greet customers whenever possible
  • Make sure customers are enjoying their meals and take action to correct any customer queries or complaints
  • Train staff on fire and safety procedures, ensuring adherence to Health, Safety, and Fire regulations

Other Responsibilities

  • Identify possible additional revenue opportunities
  • Knowledge of ingredients and cooking methods, if requested by a customer
  • Prepare duty rosters and maintain cleanliness and hygiene procedures
  • Assist other staff where required
  • Ensure wastage is kept to a minimum
  • Ability to work in a team, motivate others, and provide excellent customer service
  • Hold a basic Food Hygiene Certificate
  • Conduct daily staff briefings and ensure staff punctuality and availability
  • Monitor and record temperature of freezers and chillers every hour
  • Arrange store maintenance when required
  • Support and adhere to the equal opportunities policy of the company
  • Care in service to avoid accidents
  • Ensure cash/credit card security
  • Carry out any other reasonable duties within the overall function of the job

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.



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