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Transport Operations Coordinator

2 months ago

Northampton, Northamptonshire, United Kingdom ACS Recruitment Solutions Ltd Full time
Job Description

ACS Recruitment Solutions Ltd is seeking an experienced Transport Planner to join their team in Northampton. As a key member of the logistics team, you will be responsible for ensuring the smooth and efficient running of the haulage team, coordinating and optimizing the movement of goods.

Key Responsibilities:
  • Work Allocation: Allocate work to couriers across all size fleets up to HGV's, ensuring optimal resource utilization.
  • Booking Management: Take bookings accurately and advise clients of our services, providing clear and concise information.
  • Job Monitoring: Monitor jobs through to POD and completion, ensuring timely and efficient delivery.
  • SLA Implementation: Implement and maintain Service Level Agreements (SLA's) to ensure high levels of customer satisfaction.
  • Communication: Proactively keep clients and employees informed of any delays, issues or deviations, maintaining open and transparent communication channels.
  • Fleet Management: Ensure fleet size is sufficient to service clients, particularly during peak periods, to meet demand and maintain efficiency.
  • Additional Duties: Perform any other duties instructed by Operations Manager or Directors, as required.
  • Revenue Optimization: Ensure drivers achieve maximum revenue, identifying opportunities for growth and improvement.
  • Backload Management: Seek backloads for drivers, optimizing vehicle utilization and reducing empty miles.
Requirements:
  • Experience: Previous transport industry and HGV planning experience is essential, with a proven track record of success.
  • Communication Skills: Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
  • Organizational Skills: Highly organized and proactive, with a strong attention to detail.
  • Customer Focus: Managing and exceeding customer expectations, providing exceptional service and support.
  • Initiative: Acting on your own initiative without constant supervision, demonstrating a proactive and self-motivated approach.
  • Geographical Knowledge: Good geographical knowledge, with the ability to navigate complex routes and optimize delivery schedules.
  • Computer Literacy: Computer literate, with proficiency in relevant software and systems.