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Luxury Residential Development Manager

1 month ago

London, Greater London, United Kingdom Abbatt Property Recruitment Full time

Job Title: Luxury Residential Development Manager

Job Summary:

We are seeking a highly skilled and experienced Luxury Residential Development Manager to oversee the daily operations of a high-end luxury residential development in South West London.

Key Responsibilities:

  • Manage and lead a team of concierges to ensure high standards across the development
  • Oversee all daily operations at the development and be the first point of contact for any incidents or issues
  • Meet and greet residents and answer enquiries by telephone or from callers to the desk
  • Ensure effective security of residents and the building, including manning CCTV and aiding the smooth running of facilities
  • Issue keys only to correct personnel/residents and record all key signings in and out
  • Communicate with leaseholders and managing agents in an attentive and personable manner
  • Meet all requirements of the management contract, lease(s), and service standards
  • Support ongoing asset management routines, ensuring planned maintenance tasks, risk action tasks, and mobilisation tasks are completed efficiently and on time
  • Undertake required risk assessments, health and safety checks, and routine testing requirements, addressing concerns and completing tasks within the given timeframe
  • Perform weekly fire alarm, lift alarm, and other regulatory tests and inspections, reporting any issues to the Property Manager and logging/file records for inspection purposes
  • Be responsible for all deliveries to the main reception desk, receiving and safekeeping parcels/registered mail, and issuing them correctly with a record signed by residents, notifying residents of deliveries to arrange collection from the front desk

Requirements:

  • Previous residential or other property experience, ideally in a similar role
  • Experience in managing a team, contractors, and building works within a busy development
  • Significant experience providing exemplary levels of customer service
  • Awareness of general fire, health & safety, and security
  • Proven ability to handle confidential information with professionalism and discretion

Benefits:

  • 20 days annual leave
  • 4% pension scheme
  • Discounted gym membership
  • Career progression