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Operational Site Lead Assistant

2 months ago

Edinburgh, Edinburgh, United Kingdom b-spokes Deliveries Full time
Job Title: Assistant Operational Site Lead

We are seeking a highly motivated and organised individual to join our team as an Assistant Operational Site Lead. This role will support the Operational Site Lead in managing the day-to-day operations of a busy parcel distribution depot.

Key Responsibilities:
  • Assist in the oversight of daily depot operations, ensuring compliance with established procedures and standards.
  • Coordinate with the Operational Site Lead to optimise resource allocation and workflow efficiency.
  • Support the delivery and improvement of key operational metrics, performance indicators and service levels.
  • Communicate operational performance effectively, internally and to clients.
  • Follow health and safety, and security procedures and ensure they are always adhered to.
Client Interaction:
  • Engage with clients to understand their specific operational requirements and contribute to maintaining positive client relationships.
  • Collaborate with the Operational Site Lead to address client concerns and implement service enhancements.
Team Collaboration:
  • Work closely with depot staff to ensure a cohesive and collaborative working environment.
  • Provide support in leadership activities and serve as a point of contact alongside the Operational Site Lead.
Data Management:
  • Assist in the collection and analysis of operational data to identify trends and areas for improvement.
  • Contribute to the preparation of reports on key operational metrics for review and decision-making.
Resource Coordination:
  • Support the management of resources, including personnel, equipment, and facilities, to meet operational demands.
  • Collaborate with the Operational Site Lead to implement safety measures and ensure compliance with regulations.
Continuous Improvement Initiatives:
  • Actively participate in identifying opportunities for process improvement and contribute to the implementation of operational enhancements.
  • Stay informed about industry developments and integrate relevant best practices into daily operations.
Problem-Solving:
  • Assist in addressing operational challenges and implementing corrective actions to maintain smooth operations.
  • Support in resolving escalated issues and ensure timely communication of resolutions.
Requirements:

Qualifications:

  • Bachelor's degree in Business, Logistics, Operations Management, or a related field.
  • Experience in a relevant operational role within the parcel delivery or logistics industry is advantageous.

Must have:

  • Strong organisational skills with attention to detail.
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively within a team and independently when necessary.
  • Proficiency in data analysis and basic knowledge of analytics tools.
Benefits:

We offer a competitive compensation package, including attractive salary, pension, birthday off, and progression opportunities. Our team is committed to fostering a corporate relaxed culture characterised by integrity, diligence, and mutual respect. We value diversity and inclusion, and welcome applications from individuals with diverse backgrounds and experiences.

We are proud to have been awarded the Bronze Medal from the Armed Forces Covenant, recognising our commitment to supporting the armed forces community. We welcome applications from veterans, reservists, their families, as well as those from the NHS and Fire Service.