Hotel Operations Manager

1 week ago


Portsmouth, Portsmouth, United Kingdom whitbread Full time

We are seeking a skilled Hotel Operations Manager to join our team at Premier Inn.

A key role in our hotel management structure, you will be responsible for the daily running of all departments including Front of House, Back of House and housekeeping teams. Your primary objective will be to ensure guest satisfaction, safety, and compliance with internal audits and regulations.

Your expertise will be utilised to drive commercial best practice, maximising revenue opportunities and managing controllable costs to achieve business performance excellence. You will also be expected to maintain brand standards, leverage guest feedback to improve KPIs, and foster high-performing teams that deliver exceptional guest experiences.

A passionate leader who prioritises effective communication and continuous improvement, you will engage regularly with guests, coach the team to reach their full potential, and embody the company's values.

To succeed in this role, you should have previous or current management experience from hospitality, leisure, or retail backgrounds, driven by guest service and business results. Ideally, you will have a proven track record of leading high-performing teams, driving commercial success, and delivering exceptional customer experiences.

This is an exciting opportunity to join the UK's largest hotel brand as a Hotel Operations Manager, offering a salary of up to £30,000, plus benefits such as:

  • Full induction and training
  • Performance-related company bonus scheme, Pension Scheme, and Share Save Scheme
  • Whitbread Privilege Card offering discounts in Whitbread Restaurants and Premier Inn Hotels
  • 33 days annual leave (including bank holidays)
  • Perks at Work Discounts through Retail and Leisure outlets

Premier Inn is committed to being an inclusive organisation that values diversity and welcomes applications from under-represented groups, including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community. We support flexible working arrangements where possible and offer workplace adjustments.



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