Head of Commercial Operations

3 days ago

London, Greater London, United Kingdom Sotheby's group Full time
Commercial Collections and Credit Lead

This role reports to the Global Head of Receivables and oversees the client collections, billing, and credit functions for EMEA. Key responsibilities include:

Key Responsibilities
  • Manage billing, invoicing, and payment terms to ensure timely collection of receivables.
  • Oversight of all client-related financial output, including reconciliations and client disputes.
  • Collate and discuss the monthly debtors report, ensuring the team follows up on debt collection.
  • Ownership of credit facilities and the ongoing renewal process.
  • Support client vetting and risk assessment during marquee sales.
  • Produce routine reporting and KPIs on debtors, collections, and other relevant metrics.
  • Collaborate with relationship managers, business directors, client service operations, and expert departments to ensure timely collection of receivables while maintaining a client-focused approach.
  • Partner with legal, compliance, and commercial teams to ensure robust controls and procedures.

Requirements:

  • Minimum 7+ years of experience in billing and collections, with a minimum of 4+ years in a managerial position.
  • Highly adaptable, flexible, and resilient, thriving in fast-paced and changing environments.
  • Ability to escalate to management to ensure a smooth client experience.
  • Strong knowledge of Microsoft Office, particularly Word, Excel, and Outlook.
  • Prior experience with SAP is an advantage.

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