Senior Retail Operations Manager

2 weeks ago

London, Greater London, United Kingdom Dreams Full time

The Role:

In this exciting opportunity, you will have the chance to lead our Retail team in our new store opening in East Sheen. As a key member of our team, you will be responsible for driving team engagement and maximising all sales opportunities.

At Dreams, we are passionate about our people, so customers and colleagues are our top priority. Through your exceptional leadership, your team will make sure every customer finds their perfect bed.

Key Responsibilities:

  • Managing and motivating your team to increase sales and ensure the highest level of customer satisfaction.
  • Driving a positive environment within your store, ensuring you and your team are regularly involved in business initiatives, sharing best practice and having fun.
  • Proactively leading your team to achieve set goals, expectations and targets through effective coaching and training.
  • Motivating and inspiring all of our valued dreamers.
  • Managing the store rota to ensure we have the right people working at the right times.
  • Walking the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience.

The Person:

We are looking for someone with:

  • Previous retail or commercial sales experience, demonstrating a strong track record of store and team management.
  • Commercially focused and results-driven, with an aptitude for decision making.
  • A proven leader, highly experienced at working to performance targets, and motivated to achieve results for you and your team.
  • Inspirational, with a strong ability to lead and motivate your team.
  • Excellent communications skills, able to build rapport and establish great relationships with customers and colleagues.
  • A customer-focused approach, putting our customers at the heart of everything you do.

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