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Real Time Operations Coordinator

2 months ago

Leicester, Leicester, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled and motivated Real Time Advisor to join our team at Yü Group. As a key member of our operations team, you will play a crucial role in driving sustainable and operational change to create breakthrough benefits.

Key Responsibilities
  • Operational Management: Manage day-to-day operations of our field operatives, including work allocation, delivery of customer expectations, and job outcomes.
  • Customer Interaction: Work closely with customers, field operatives, and energy suppliers to build strong relationships and ensure excellent customer service.
  • Operational Efficiency: Identify opportunities to improve operational efficiency and implement changes to drive business growth.
  • Communication: Develop and maintain effective communication channels with all stakeholders, including customers, field operatives, and energy suppliers.
  • Knowledge Management: Stay up-to-date with industry developments and best practices, and share knowledge with the team to drive continuous improvement.
Requirements
  • Industry Knowledge: Understanding of SMETS2 products and the metering industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with customers and stakeholders.
  • Organizational Skills: Strong organizational skills, with the ability to manage multiple requests simultaneously and prioritize tasks effectively.
  • Technical Skills: Basic computer skills, with the ability to use software applications to manage operations and communicate with stakeholders.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including annual salary reviews and opportunities for professional development.
  • Collaborative Environment: A collaborative and supportive work environment, with opportunities to work with a talented team of professionals.
  • Professional Development: Opportunities for professional development and growth, with a focus on continuous learning and improvement.