Customer Operations Coordinator Specialist

3 days ago


Tamworth, Staffordshire, United Kingdom Macildowie Full time

Company Overview:

Macildowie is an outstanding and well-established IT outsourcing company seeking a Customer Operations Coordinator to join our team. The Successful Candidate will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.

Key Responsibilities:

  • Assisting and supporting the management support team to ensure that tickets are triaged promptly and within SLA
  • On-board new clients and present our company offering & services
  • Supporting the Service Desk Manager and ensuring reports for monitoring key support activity are run and appropriate actions are taken
  • Prompt escalation of client issues to the appropriate team
  • Review previous days reporting and calls and identifying any issues
  • Produce and update new communication plans for new and existing clients as required
  • Coordinate the customer satisfaction survey feedback, organising information and identifying failures
  • General administrative tasks such as MS Office packages including Excel

Benefits:

  • Above Market Average salary of $75,000 per annum (dependent on experience)
  • Pension scheme with death in service benefit
  • Free car parking available
  • 23 days annual leave rising to 27 + statutory holidays

This role offers a brilliant opportunity for any IT professionals who want to work for a stable and supportive company that prioritises career development.



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