Customer Operations Coordinator Specialist
3 days ago
Company Overview:
Macildowie is an outstanding and well-established IT outsourcing company seeking a Customer Operations Coordinator to join our team. The Successful Candidate will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
Key Responsibilities:
- Assisting and supporting the management support team to ensure that tickets are triaged promptly and within SLA
- On-board new clients and present our company offering & services
- Supporting the Service Desk Manager and ensuring reports for monitoring key support activity are run and appropriate actions are taken
- Prompt escalation of client issues to the appropriate team
- Review previous days reporting and calls and identifying any issues
- Produce and update new communication plans for new and existing clients as required
- Coordinate the customer satisfaction survey feedback, organising information and identifying failures
- General administrative tasks such as MS Office packages including Excel
Benefits:
- Above Market Average salary of $75,000 per annum (dependent on experience)
- Pension scheme with death in service benefit
- Free car parking available
- 23 days annual leave rising to 27 + statutory holidays
This role offers a brilliant opportunity for any IT professionals who want to work for a stable and supportive company that prioritises career development.
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