Front of House Ambassador

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time

About the Role

We are seeking a skilled and friendly Porter to join our Front of House team at Hoar Cross Hall. As a Porter, you will play a critical role in creating a warm and welcoming atmosphere for our guests, from the moment they arrive to the moment they depart.

Your Key Responsibilities

  • Greet and assist guests with their luggage, ensuring a smooth and efficient arrival experience.
  • Provide exceptional customer service, responding promptly to guest needs and requests.
  • Escort guests to their rooms and provide information about hotel and spa facilities.
  • Assist with delivering guest requests, such as room service orders and taxi requests.
  • Keep public areas tidy and replenished throughout the day.
  • Coordinate with reception and other departments to ensure seamless guest experiences.
  • Assist with reception duties when required.

What We Offer

  • A competitive rate of pay.
  • Complimentary use of the leisure and spa facilities.
  • Free lunch from our staff canteen.
  • Complimentary Spa Day at Eden Hall on work anniversaries.
  • Employee Benefits Program.
  • Free Parking.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Excellent Induction and training programme.
  • Opportunities for professional development and career advancement.

Shift Patterns

  • 37.5 hours per week.
  • 5 days out of 7 per week.
  • Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business, including evenings, weekends, and bank holidays.


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