Technical Delivery Director

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Jagex Limited Full time
Transformative Leadership Opportunity

Are you a seasoned leader with a passion for driving operational excellence and delivering customer value? Do you have a proven track record of transforming delivery capabilities and driving strategic growth? We're seeking a highly influential and experienced Delivery Director to join our technical teams at Jagex Limited.

Key Responsibilities:

  • Develop and execute the operational strategy for our technical teams, driving continuous improvement and delivering customer value.
  • Create and implement work systems that foster collaboration, accountability, and problem-solving across teams.
  • Develop and maintain systems to ensure problems with delivery are diagnosed and addressed quickly.
  • Ensure internal stakeholders and customers are informed about delivery progress and commitments.
  • Understand the capabilities of our technical teams and align them with business strategies to drive growth.
  • Drive leadership discussions around workforce planning, vendor management, and conflict resolution.
  • Ensure psychological safety, healthy feedback culture, and conflict management within and between teams.
  • Work with leadership to foster an environment where teams are empowered and autonomy is normalized.
  • Collaborate with production leadership to improve delivery at Jagex based on cutting-edge practices and techniques.
  • Establish and monitor production KPIs, reporting to senior leadership.
  • Be accountable for correct allocation of operational expenditure and reporting purposes for the department P&L.
  • Line manage Delivery Leads and coach more junior production personnel to enhance their capability and the overall production capability of Jagex.

Requirements:

  • Active interest in the games industry and technology behind it.
  • Extensive experience in hands-on delivery using Agile, Lean, and/or Systems Thinking.
  • Proven experience managing complex deliveries involving multiple teams.
  • Proven Software-Development Lifecycle experience.
  • Ability to influence senior stakeholders to achieve the best outcome for Jagex and the team.
  • Demonstrable experience collaborating with Product, UX, QA, and Engineering in multi-functional teams.
  • Experience working in a scaled delivery environment.
  • Recent experience working effectively with distributed teams.
  • Value-driven approach rather than project metrics-driven.
  • Open to occasional international travel.

About Jagex:

Jagex Limited is a thriving international games company with a growing library of forever game IPs for core gamers. We create spaces for our players to come together, empower them with real influence on the game's evolution, and help them belong. Our community experiences give players a greater stake in what they're playing, creating loyal forever fans.

We're a company that values collaboration, innovation, and customer satisfaction. If you're passionate about delivering exceptional results and driving business growth, we'd love to hear from you.

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