Customer Service Representative
3 days ago
Location and Flexible Working: We offer a flexible working arrangement that allows you to balance your work and personal life. Our Edinburgh office is a great place to work, and we encourage our employees to spend at least 40% of their time there.
Job Type: Permanent
Salary and Benefits: Up to £25,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days, and more.
Recruiter: Douglas Smith
We are seeking a Customer Service Representative to join our team at Phoenix Group Holdings. As a Customer Service Representative, you will be the first point of contact for our Standard Life pension customers, providing them with excellent customer service and support.
The Role:
- You will assist our customers via telephone and through our secure messaging platform.
- You will make choices about their pension, which is one of the biggest financial decisions most people make in their lives.
- You will build relationships across the business to help support the delivery of customer experience.
What We're Looking For:
- Excellent communication skills with strong attention to detail and ability to multitask.
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
- Computer literacy and willingness to learn new systems and technologies.
- No prior experience in contact centre or financial services is required, as full and ongoing training will be provided.
We Want to Hire the Whole Version of You:
We are committed to ensuring that everyone feels accepted and welcome. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
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