Retail Experience Manager

3 weeks ago


Wembley, United Kingdom Fanatics Inc Full time
Job Title: Retail Experience Manager

We are seeking a highly motivated and experienced Retail Experience Manager to join our team at Fanatics Inc. This role plays a critical part in driving results through effective communication and team building.

About the Role:
  • The successful candidate will be responsible for creating an exceptional game day experience for our fans by leading the front-line selling effort.
  • This involves communicating expectations, providing training and assistance to new employees, and giving feedback based on observed job performance and fan comments.
  • You will also distribute staff members to their allocated merchandise unit, ensure units are open at the correct time, and assist with customer service issues.

As a key member of the management team, you will be expected to work extended hours on game days and during events. You may also be required to count stock and bring it back to the main store.

Key Requirements:

  • Prior leadership or management experience is preferred but not essential.
  • Ability to communicate effectively with all levels of management, build partnerships, and direct teams.
  • Foreign language skills are a plus.

Salary Estimate: $50,000 - $70,000 per year


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