Store Experience Director

15 hours ago


Wembley, United Kingdom Outdoor Industry Compass Full time

Are you a driven and ambitious leader looking to take your career to the next level? Do you have a passion for retail and a proven track record of delivering exceptional results?

Outdoor Industry Compass is seeking a High-Performing Team Leader to join our European retail team. As a key member of our team, you will be responsible for leading a high-performing team, driving store success, and delivering outstanding customer service.

Key Responsibilities:

  • Drive and motivate your team to achieve individual and store targets
  • Lead by example on the shop floor and back of house
  • Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention
  • Manage the execution of the retail game changer in your store
  • Analyze the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
  • Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results
  • Coordinate rota and store scheduling
  • Minimize losses implementing, monitoring, and tracking all procedures of loss prevention
  • Accountable for maintaining health, safety, and environmental standards in store
  • Manage in-store HR operations – recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
  • Deal with enquiries and provide an escalation route for customer complaints
  • Proactively share internal and external feedback to Senior Management
  • Perform any other duties as required from Senior Management

Salary: £55,000 - £70,000 per annum (dependent on location and experience)

Requirements for Success:

  • Team Player
  • Proven people management and leadership experience
  • Demonstrate customer service skills
  • Knowledge of loss prevention procedures
  • A passion for retail and achieving sales targets, with high knowledge of retail KPIs
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Knowledge of POS register systems
  • Excellent attention to detail
  • Knowledge of the retail market/consumer trends
  • Comfortable with being remotely managed

Additional Benefits:

  • Competitive compensation
  • Potential to earn more through our Retail Bonus Scheme
  • Inclusive working environments across all our European locations
  • Project involvement across our European region


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