Housing Liaison Specialist
2 weeks ago
This is a key role within our organization, working closely with contractors and residents to ensure effective communication and consultation on capital projects. The successful candidate will be responsible for developing and managing resident consultation plans, coordinating temporary or permanent re-housing, and providing information and assistance to leaseholders.
Key Responsibilities:
- Liaise with contractors and residents to ensure effective communication and consultation on capital projects.
- Develop and manage resident consultation plans for individual projects.
- Coordinate temporary or permanent re-housing of residents, where necessary.
- Provide information and assistance to leaseholders concerning their obligations to contribute to the cost of major works through service charge payments.
- Liaise with contractors, external agencies, and Home Group staff to secure satisfactory outcomes where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
Requirements:
- Experience of working in social housing, local government, or customer-service environment.
- Knowledge of current developments in housing policy and customer service.
- Ability to communicate effectively, both in writing and verbally.
- Ability to plan own work in a logical way without close supervision.
Other:
- Proficient in Microsoft Word & Excel.
- Displays a flexible approach to work.
- Enthusiastic about playing a key role in improving the quality of housing in the Home Group.
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