Brand Liaison Officer
2 weeks ago
This is a Temp-Perm assignment with a Top Tier Contractor.
Candidates must be able to work Monday-Friday 8am-4pm.
We are looking for experienced candidates to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
Key Responsibilities:- Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents.
- Take an active role in developing, agreeing, and managing the residents' consultation plan for individual projects.
- Agree with contractors on the residents' information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
- Coordinate the temporary or permanent re-housing of residents, where necessary.
- Advise Project Managers of the likely effects of capital works on residents.
- Provide information and assistance to leaseholders concerning their obligations to contribute to the cost of major works through service charge payments.
- Liaise with contractors, external agencies, and Home Group staff to secure satisfactory outcomes where there are difficulties in gaining access to dwellings or other disputes with residents.
- Ensure that insurance claims and other claims submitted by residents are processed efficiently.
- Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
- Participate in the development of capital projects as a project team member.
- Advise Project Managers of any issues which may affect the project.
- Design and carry out social surveys prior to the commencement of major projects.
- Establish and maintain a customer feedback/complaints procedure for each project.
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
- Ensure a proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision is made for their long-term needs.
- Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis.
- Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.
- Knowledge of current developments in housing policy and customer service.
- Experience of working in social housing, local government, or customer-service environment.
- Experience of working with tenants and leaseholders whose homes are undergoing major building works.
- Ability to communicate effectively, both in writing and verbally.
- Ability to plan own work logically without close supervision.
Other:
- Proficient in Microsoft Word & Excel.
- Displays a flexible approach to work.
- Enthusiastic about playing a key role in improving the quality of housing in the Home Group.
- Willingness to work outside office hours.
To be considered for this role, we are only contacting candidates with the relevant experience, and candidates must have social housing experience and own transport.
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