Guest Experience Coordinator

3 weeks ago

London, Greater London, United Kingdom CH&CO Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Experience Coordinator to join our team at CH&CO. As the first point of contact for our clients and staff, you will be responsible for delivering exceptional customer experiences and adding value to our members.

Key Responsibilities
  • Manage the physical office environment and FOH areas to ensure they remain functional, clean, and conducive to productivity.
  • Support business objectives and drive high customer retention by creating a vibrant environment filled with activities, ideas, and community engagement.
  • Ensure compliance with health and safety procedures and maintain proper documentation and follow-up.
  • Guide new customers through floor space tours, showcasing expertise and pride in the brand.
  • Address complaints and concerns, coordinating with relevant departments efficiently.
  • Regularly seek feedback to maintain consistent, innovative service.
Requirements
  • Office support and administration experience, including reception duties.
  • Working in a highly customer-focussed environment, ideally prior experience of working within a professional services firm or other corporate environment.
  • Communicating strongly and confidently with all levels of stakeholder within the company.
  • Microsoft Office packages (Outlook, Word, Excel, PowerPoint).
  • English – must be fluent.
What's in it for you?

Working with CH&CO has its perks. People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

  • Personal Development and Training opportunities.
  • Life assurance scheme.
  • Pension scheme.
  • Holiday allowance.
  • Private medical eligibility.
  • Eye care.
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.
  • Family friendly support.
  • Regular social events and communication with our leaders.
  • Holiday purchase scheme.
  • Volunteering days.
  • Professional subscriptions.
  • Recognition schemes and people awards.
  • Long service awards.
  • Access to some great high street discount vouchers.

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