Customer Service Account Manager

4 days ago


Brompton, North Yorkshire, United Kingdom Connect Personnel Limited Full time

Job Title: Customer Service Account Manager

Job Type: Full-time

Company: Connect Personnel Limited

Location: Gillingham

Job Description:

We are seeking a highly skilled Customer Service Account Manager to join our dynamic service team at Connect Personnel Limited. As a Customer Service Account Manager, you will be responsible for providing exceptional customer service to our clients in the Fire and Security System Industry.

Key Responsibilities:

  • Maintain and build strong relationships with a portfolio of clients, primarily via telephone
  • Schedule maintenance, callout, and remedial visits
  • Deliver high-quality customer service when liaising with engineers and clients to schedule visits
  • Address all emergency call-outs within stated KPIs
  • Be the first point of contact for clients and resolve their queries in a professional and timely manner
  • Ensure visits are booked in accordance with Senseco procedures, maximising engineer utilisation
  • Provide risk assessment and method statements for planned maintenance work
  • Ensure all necessary paperwork is obtained and promptly processed
  • Undertake general administrative duties relevant to your position, including answering emails and data entry

Requirements:

  • Computer literate
  • Excellent organisational skills and attention to detail
  • Excellent telephone manner
  • Good written, oral, and numerical skills
  • Ability to work well as part of a team as well as autonomously
  • Ability and desire to learn the legal and regulatory compliance for the fire industry

Benefits:

  • Excellent opportunity to join a leading firm in the industry
  • Well-defined career progression path
  • Chance to advance to a Senior Account Handler position


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