Customer Service Account Manager
4 days ago
Job Title: Customer Service Account Manager
Job Type: Full-time
Company: Connect Personnel Limited
Location: Gillingham
Job Description:
We are seeking a highly skilled Customer Service Account Manager to join our dynamic service team at Connect Personnel Limited. As a Customer Service Account Manager, you will be responsible for providing exceptional customer service to our clients in the Fire and Security System Industry.
Key Responsibilities:
- Maintain and build strong relationships with a portfolio of clients, primarily via telephone
- Schedule maintenance, callout, and remedial visits
- Deliver high-quality customer service when liaising with engineers and clients to schedule visits
- Address all emergency call-outs within stated KPIs
- Be the first point of contact for clients and resolve their queries in a professional and timely manner
- Ensure visits are booked in accordance with Senseco procedures, maximising engineer utilisation
- Provide risk assessment and method statements for planned maintenance work
- Ensure all necessary paperwork is obtained and promptly processed
- Undertake general administrative duties relevant to your position, including answering emails and data entry
Requirements:
- Computer literate
- Excellent organisational skills and attention to detail
- Excellent telephone manner
- Good written, oral, and numerical skills
- Ability to work well as part of a team as well as autonomously
- Ability and desire to learn the legal and regulatory compliance for the fire industry
Benefits:
- Excellent opportunity to join a leading firm in the industry
- Well-defined career progression path
- Chance to advance to a Senior Account Handler position
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