Wastewater Solutions Operations Manager
4 days ago
**About the Role**
We are looking for a highly skilled Support Manager to join our team. As a key member of our support operations, you will be responsible for leading and mentoring our support team to deliver high-quality service.
The successful candidate will have experience in ITIL-based service operations, with a focus on improving processes, meeting SLAs, and supporting the introduction of new services.
Key Responsibilities:
- Lead and mentor the support team to deliver high-quality service.
- Oversee ITIL operations such as Service Desk, Incident Management, and Event Management.
- Define requirements for accepting new product deliveries into support.
- Monitor and report on the effectiveness of support services in meeting SLAs.
- Collaborate with engineering, business, and customer teams to prioritize and execute delivery plans.
- Manage customer deployments, including configuration and sensor monitoring.
- Advocate for new tools or processes to optimize support functions.
- Engage with senior management and HR to plan resource needs and strategies.
Essential Criteria:
- Degree in a relevant field or equivalent experience.
- 6+ years of experience in support operations.
- Expertise in cloud platforms such as AWS, Azure, or GCP.
- Strong communication skills and a problem-solving mindset.
- A willingness to develop knowledge in machine learning and AI.
Salary:** £55,000 - £75,000 per annum (dependent on experience)
Location:** Belfast
About Us:** We are a leading recruitment agency specializing in technology and IT roles. We pride ourselves on providing exceptional service to our clients and candidates alike.
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