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Client Experience Coordinator
2 months ago
Location: Exeter
Hours: Monday-Friday 8:45am-5:30pm - hybrid working available, 3 days in office, 2 at home
Salary: £24,215 plus generous performance related bonuses and massive room for progression
Benefits: Our company is committed to creating a positive work culture and offers an impressive benefits package. This includes fresh fruit and juices, social and company events, birthdays off, 25 days holiday (including Bank holidays) plus an additional 2 days off for wellbeing, taking that to 27. We also offer contributory pension, private healthcare, free eye tests, and 24 hour access to a GP. On joining the company, you will receive a welcome box of goodies and a 2 week companywide induction programme.
The Company: We are an award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
Key Responsibilities:
* Manage travel arrangements for guests, including transportation, accommodation, and any special requests.
* Coordinate with travel agencies, hotels, and other service providers to secure bookings and negotiate favourable rates.
* Monitor and track travel expenses to ensure adherence to budget and seek cost-saving opportunities.
* Maintain an up-to-date database of guest preferences and ensure personalised service is provided.
* Assist with guest inquiries and resolve any issues or concerns promptly and professionally.
* Collaborate with other departments to ensure a smooth flow of information and efficient operations.
Desired Skills and Qualifications:
* Previous experience in a service led industry.
* Strong organisational skills with the ability to multitask and prioritise effectively.
* Excellent attention to detail and a solution-oriented mindset.
* Strong communication and interpersonal skills to build positive relationships with guests and service providers.
* Ability to adapt to dynamic situations and work well under pressure.
* A passion for providing exceptional customer service and exceeding guest expectations.
Why Work with Us:
* Collaborative and inclusive work environment that promotes growth and learning opportunities.
* Be part of a team that values work-life balance and supports your personal and professional development.
* Competitive salary and benefits package.
* Opportunity to work in a fast-paced and exciting industry with the potential for career advancement.
* Join a company that takes pride in delivering exceptional experiences for guests and promoting a positive work culture.
If you are passionate about the hospitality industry and thrive in a fast-paced environment, we would love to hear from you. Apply now to be part of our dedicated team and help create unforgettable experiences for our guests.
To Apply: If you would like to know more, please don't delay in contacting us today.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
