Care and Support Specialist

2 weeks ago


StocktononTees, Stockton-on-Tees, United Kingdom Home Group Full time
Job Description - Housing Concierge

We are seeking a dedicated and caring individual to join our team as a Housing Concierge in the Stockton-on-Tees area.

About the Role

  • The successful candidate will work with vulnerable customers who require complex care support, providing a safe and secure environment.
  • As a Housing Concierge, you will be the first point of contact for our customers when our wider team or their own support network is unavailable.
  • Your duties will include managing the health and safety of the building, patrolling to check fire doors, and ensuring everything is locked and secure.
  • You will also think on your feet to manage situations such as investigating suspicious activity or raising an alarm in emergency situations.
  • In addition, you will help maintain a clean and tidy environment, which may involve using cleaning equipment such as a mop or broom.

Key Responsibilities

  • Calm under pressure with excellent communication skills.
  • A team player with confidence to work independently, with the full backing of our wider team and out-of-hours emergency support team.
  • Ability to travel between services across Teesside, working 4 nights on and 4 nights off.
  • Willingness to undergo an Enhanced DBS check, which we will cover.
  • Familiarity with technology to monitor CCTV and update records.

Benefits and Salary

  • Competitive salary of £23,464 per year (£37.00 per hour).
  • 34 days annual leave (including bank holidays) increasing to 39 days, plus option to buy additional leave and time off for volunteering.
  • Health cash plan saving up to £1,140 per annum.
  • Over 800 high street discounts on groceries, holidays, and days out.


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