IT Support Specialist

2 months ago


Plymouth, Plymouth, United Kingdom Axiom Technologies Full time
Axiom Technologies IT Support Role

Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional IT support services.

Key Responsibilities:
  • Provide technical assistance and support for desktop, mobile device management, and video conferencing.
  • Install and configure new IT equipment, perform PC refresh, and deploy new hire installs.
  • Resolve incidents and upgrade software and hardware, including operating systems and software applications.
  • Perform daily health checks and support for meeting room audio and video devices.
  • Accurately record and document requests using the IT service desk system.
Requirements:
  • Minimum 2-3 years of direct PC and laptop hardware service experience.
  • Proven work experience as a desktop support engineer or similar role.
  • Skilled in desk-side support, PC break/fix, and administration of Windows OS.
  • Basic knowledge of servers, storage, tape libraries, TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Ability to troubleshoot issues using good deductive reasoning skills.

Join our team of skilled IT professionals and contribute to delivering exceptional IT support services.



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