Technical Support Manager

2 weeks ago

Wincanton, Somerset, United Kingdom Manucomm Recruitment Full time
Technical Support Manager

Manucomm Recruitment is seeking a highly skilled Technical Support Manager to join their team. As a Technical Support Manager, you will play a crucial role in ensuring the quality and safety of food products. Your primary responsibility will be to promote a strong food safety culture across the site, driving site compliance to certification requirements, customer codes of practice, and BRCGS.

Main Responsibilities:
• Promote a strong food safety culture across the site
• Drive site compliance to certification requirements, customer codes of practice, and BRCGS
• Assist the Site Management Team in writing procedures and operating instructions for the site
• Assist the Site Management Team in ensuring training needs are assessed and met
• Monitor and report on Technical Department KPIs and preparing periodic reports
• Assist in management of site complaints and feedback to customers
• Carry out site audits as part of the internal audit programme and follow up with teams with improvement actions plans in place
• Carry out GMP, hygiene, housekeeping, and fabrication audits and identify areas of improvement
• Carry out non-conformance investigations and assisting in resolutions
• Liaise with cross-functional teams (production, engineering, quality) to resolve technical issues
• Develop a culture of always maintaining good GMP
• Explore innovative ways of driving improved site performance
• Assist in conducting GAP analysis on customer codes of practices and standards, identify gaps and areas of improvement

Key Skills:
• Relevant Technical / Quality Management experience within production environments in the food industry
• Practical experience of BRC accreditation, HACCP, facilitation of customer audits, and quality system management
• Degree qualification in food science or equivalent - Desirable
• Excellent people management & communication skills
• A recognised Food hygiene qualification

What We Offer:
• A competitive salary of between £40 - 45k DOE + Excellent Benefits
• The opportunity to work for a growing and successful, award-winning food manufacturer

Location:
This role is commutable from Frome, Trowbridge, Salisbury, Wells, Wincanton, Shepton Mallet, Yeovil, Dorchester, Chard, and surrounding areas

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