Customer Connection Specialist

20 hours ago


Chester, Cheshire, United Kingdom BT Group Full time

Company Overview:

At BT Group, we're committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We believe that the things that make you different are the things that help you build better connections with our customers and colleagues alike.

Salary: £12.34 per hour plus 20% on target commission

Job Description:

We're looking for a Customer Connection Specialist who is passionate about delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in building strong relationships with our customers and helping them find the right products and services.

Required Skills and Qualifications:

No specific experience is necessary, as we'll provide comprehensive training to equip you with the skills and knowledge you need to succeed in this role. However, we do look for individuals who are curious, enjoy asking questions, and have the resilience to navigate challenging situations.

Benefits:

  • A competitive hourly rate of £12.34, plus 20% on target commission
  • Online GP access, allowing you to consult with a GP 24/7 for yourself and your immediate family
  • Market-leading paid carer's leave, providing up to two weeks off to support loved ones
  • Equalised maternity, paternity, and adoption leave, offering 18 weeks full pay and eight weeks half pay in the first year
  • Huge discounts on EE & BT products, saving you hundreds of pounds annually
  • Support in carving your own career path, with opportunities for development and growth
  • Season Ticket Travel Loan, enabling you to pay for travel to and from work upfront
  • Volunteering days, giving you the chance to give back to your community
  • Optional private healthcare and dental coverage, protecting you and your family

Others:

In addition to these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career at BT Group.



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