Director of Customer Excellence

1 week ago


London, Greater London, United Kingdom Cervin Full time
About the Role

The Director, Customer Success, EMEA will be responsible for leading our customer success team in the EMEA region. This includes developing and executing customer success strategies, building strong relationships with customers, and driving customer adoption and retention.

The ideal candidate will have a strong understanding of customer success principles and practices, as well as experience in leading high-performing teams.

This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.

  • Key Responsibilities:
    • Develop and execute customer success strategies
    • Build strong relationships with customers
    • Drive customer adoption and retention
  • Required Skills and Qualifications:
    • Proven track record of success in a customer-facing leadership role
    • Experience in developing and executing customer success strategies
    • Strong leadership and communication skills
    • Ability to analyze data and make informed decisions
  • Estimated Salary:$150,000 per year


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