Financial Services Liaison

2 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Service Care Solutions Full time

Job Title: Financial Services Liaison

Location: Pitsea, Essex (hybrid work environment)

Contract Type: Temporary

Weekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)

Estimated Salary: £25,000 per annum

You will be the first point of contact for residents regarding repairs, property maintenance, and other housing-related inquiries. Your role will involve providing advice and information via telephone, email, web chat, and in writing, ensuring that each resident receives a timely and satisfactory resolution to their concerns.

Key Responsibilities:
  1. Handle inquiries from residents, focusing on first-contact resolution.
  2. Support the team in delivering exceptional services.
  3. Meet individual performance targets and contribute to the overall success.
  4. Utilise IT systems to record and manage information accurately.
  5. Work collaboratively with team members to provide support as needed.
Required Skills and Qualifications:
  1. Experience in customer service using various communication methods.
  2. Proficiency with IT systems for information management and transaction recording.
  3. Strong problem-solving skills and proactive approach to customer inquiries.
  4. Ability to work independently and as part of a team in a hybrid work environment.


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