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Protection Underwriter
2 months ago
We are seeking a skilled Initial Risk Underwriter to join our team at Legal & General Resources Limited.
Key Responsibilities:- Assess and Document Risks: Accurately review customer applications to identify risk factors and assess whether we can offer Life, Critical Illness Cover, and Income Protection applications.
- Customer Service: Address customer requirements in an efficient and professional manner, ensuring that the agreed service levels are met or exceeded to deliver exceptional customer experience.
- Complaints Handling: Identify complaints and escalate to an authorized complaints handler to ensure timely resolution and root cause analysis.
- Record Keeping: Ensure all work is accurately recorded daily to enable effective communication and business decision-making.
- Legislative Compliance: Maintain an excellent knowledge and understanding of legislative and regulatory requirements.
- Communication: Communicate with internal and external customers, as well as third parties, in a professional and efficient manner to maximize customer satisfaction.
- Service Commitments: Understand the commitments made about the level of service during the marketing and sales processes and ensure that the area is capable of meeting those expectations.
- Experience: Experience working within a financial services organization.
- Risk Knowledge: Understanding of the risk factors for mortality and morbidity (desirable).
- Product Knowledge: Basic knowledge of all protection products (desirable).
- Legislative Awareness: Understanding of legislations and regulatory requirements would be preferable.
- Communication Skills: Effective written and verbal communication skills through all media.
