Field Service Technician
6 days ago
The ideal candidate will have a strong background in fire safety systems and be able to work efficiently to meet the needs of our clients. With a salary of up to £38,000 per annum, this is an excellent opportunity for someone looking to progress their career.
Job DescriptionThis role involves attending customer sites throughout the South of England to carry out planned preventive maintenance of fire safety systems, responding to emergency call outs, and completing fault finding and modification of existing systems. The successful candidate will ensure compliance with industry standards and provide excellent customer service.
Main Duties and Responsibilities:- Work efficiently to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
- Respond to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA).
- Complete service worksheets and all company documents comprehensively in line with BS5839 and company policies and procedures.
- Proactively feed back on-site issues, non-compliances, and additional work possibilities to the Field Services Manager.
- Provide excellent customer service when responding to customers.
- Attend follow-up visits to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Maximise on-site remedial works and opportunities.
- Support other departments to complete installation works on time, where required.
To succeed in this role, you will require good IT skills, FIA Foundation certification, and extensive knowledge of BS5839. You will also need to be a good communicator, approachable, and have a positive attitude. If you are interested in this challenging and rewarding role, please submit your CV in Word format only.
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