Customer Service Representative
4 weeks ago
We are seeking a highly skilled and dedicated Customer Care Specialist to join our team at Anglian Water Services. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our valued customers.
Key Responsibilities- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customers.
- Meet or exceed performance targets and metrics for customer satisfaction, first call resolution, and other key performance indicators.
As a Customer Care Specialist at Anglian Water Services, you will enjoy a range of benefits, including:
- A competitive salary and bonus scheme.
- A comprehensive training program to develop your skills and knowledge.
- A supportive and collaborative team environment.
- Opportunities for career growth and professional development.
- A range of employee benefits, including life assurance, personal accident cover, and flexible working arrangements.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A high degree of empathy and understanding of customer needs and circumstances.
- Confidence and passion for delivering exceptional customer service.
- Resilience and ability to handle difficult customer interactions.
- Experience working in a customer-facing role or call centre environment.
- Ability to work effectively in a team environment and adapt to changing priorities and deadlines.
At Anglian Water Services, we are committed to delivering exceptional customer service and making a positive impact on our customers' lives. We offer a supportive and collaborative work environment, opportunities for career growth and professional development, and a range of employee benefits. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
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