Customer Service Representative

4 weeks ago


Hartlepool, Hartlepool, United Kingdom Anglian Water Services Full time
About the Role

We are seeking a highly skilled and dedicated Customer Care Specialist to join our team at Anglian Water Services. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customers.
  • Meet or exceed performance targets and metrics for customer satisfaction, first call resolution, and other key performance indicators.
What We Offer

As a Customer Care Specialist at Anglian Water Services, you will enjoy a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program to develop your skills and knowledge.
  • A supportive and collaborative team environment.
  • Opportunities for career growth and professional development.
  • A range of employee benefits, including life assurance, personal accident cover, and flexible working arrangements.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A high degree of empathy and understanding of customer needs and circumstances.
  • Confidence and passion for delivering exceptional customer service.
  • Resilience and ability to handle difficult customer interactions.
  • Experience working in a customer-facing role or call centre environment.
  • Ability to work effectively in a team environment and adapt to changing priorities and deadlines.
Why Join Us?

At Anglian Water Services, we are committed to delivering exceptional customer service and making a positive impact on our customers' lives. We offer a supportive and collaborative work environment, opportunities for career growth and professional development, and a range of employee benefits. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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