Customer Service Representative

4 weeks ago


Hartlepool, Hartlepool, United Kingdom NECSWS Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at NEC Software Solutions. As a key member of our service centre, you will be responsible for receiving and processing postal appeals, ensuring accurate and timely data recording, and providing excellent customer service.

Key Responsibilities:

  • Receiving and processing postal appeals, ensuring accurate and timely data recording
  • Providing excellent customer service, responding to queries and requests from appellants and internal colleagues
  • Ensuring all appeal correspondence is available within a suitable time
  • Recording and escalating information in a timely manner
  • Assisting service manager and senior officer with additional duties as required

Operational Excellence:

As a key deliverer of the NEC Appeals Service contract, you will work closely with the System Administrator to ensure recording and escalation of information. You will perform all duties with minimum supervision, maintain excellent attendance levels, and act as an ambassador for the Business Centre.

Requirements:

  • Experience of contact / processing centre working
  • Experience of processing data with attention to detail and good accuracy
  • Excellent telephone manner and communication skills
  • Knowledge of service centre processes, policies, and procedures
  • Excellent computer skills, especially MS Office

Benefits:

We offer an excellent benefits package, including a competitive salary, private medical cover, 25 days paid holiday, and a Group Pension Plan with employer contributions. You will also have access to LinkedIn Learning and a selection of flexible benefits to suit your individual needs.

About Us:

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to ensuring an inclusive and accommodating experience for all candidates. We work with governments, hospitals, police forces, and more, helping them to deliver public services and make a difference in people's lives.



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