Technical Support Specialist

3 weeks ago


London, Greater London, United Kingdom ÜÇGE Shopfitting & Design Full time

We are seeking a highly skilled Technical Support Specialist to join our team at ÜÇGE Shopfitting & Design in London. The ideal candidate will have excellent technical knowledge and provide exceptional customer service to internal stakeholders.

Job Summary

The Technical Support Specialist will be responsible for providing first- and second-line technical support services, including troubleshooting and resolving hardware and software issues. This is a full-time onsite role based in London.

  • Key Responsibilities:
  • Ticket Management: Manage service desk tickets through to resolution by owning the onsite support queue and resolving tickets within service level agreement.
  • Hardware and Software Support: Provide technical assistance with hardware and software issues, including device incidents, printer services, and mobile phone support.
  • Device Management: Supply, configure, install, and support all Hardware and Mobile Devices, as well as manage asset reporting and stock levels.
  • Site Checks: Conduct daily site checks to ensure tidiness, good order, and proper functioning of equipment.
  • Documentation: Create and maintain accurate documentation, including knowledge articles and user-friendly guides.
  • Communication: Communicate effectively with internal stakeholders, including the Service Delivery Manager and Service Desk Management.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent technical knowledge and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
Benefits

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, as well as opportunities for professional growth and development.



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