Customer Service Representative

1 month ago

London, Greater London, United Kingdom Ryder System, Inc. Full time

Job Summary

The Customer Service Associate II is a key member of our team, responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning, and solves daily delivery, inventory, equipment, employee, and customer issues.

Key Responsibilities

  • Provide customer service support to drivers and client representatives in a transportation environment.
  • Investigate and solve daily delivery, inventory, equipment, employee, and customer issues to ensure safe and efficient completion of work.
  • Sequence and plan daily routing and all related activities.
  • Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
  • Prepare manifests and delivery trip logs for the warehouse and provide instructions for any changes to routes for loading the vans accordingly.
  • Ensure that emergency orders are delivered within expected timeframes.
  • Review Web TM to ensure stops are completed efficiently.
  • Complete and process all required logs, database, and driver paperwork and segregate discrepancies from completed trips as required.
  • Assist the Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports, and dispatching such as weekly payroll, timecards, log book, billing information, accident, and incident reports, and other reports as needed.
  • Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
  • Identify opportunities to improve operations and make suggestions.

Requirements

  • College degree or technical certification in logistics, supply chain, or transportation, or equivalent experience.
  • One year or more in a similar position required.

About Ryder

Ryder is an equal opportunity employer. We value diversity and inclusion in the workplace and encourage all qualified candidates to apply, including women, visible minorities, Aboriginals, and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.

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