System Support Specialist

5 days ago


Swindon, Swindon, United Kingdom KBR Full time
System Support Role

We are seeking an experienced System Support Specialist to join our team. This is a 12-month fixed-term contract based in Swindon or Leatherhead, with the option to work from home for part of the week.

Your primary responsibility will be to provide first-line support for our customers, supply chain, and internal teams. You will need to log and triage queries, escalating as necessary, and provide accurate feedback and information. As a motivated individual, you will take ownership of your performance and actively seek opportunities for improvement and development.

This role involves covering a standard office hours support period of 08:30 – 17:30. You will gain experience across various functions, including support, data management, change management, and system design and development.

We are looking for someone with strong technical skills, particularly in supporting bespoke business IT software packages. You should have experience using Support Team software, such as JIRA Support Desk, and hold a valid security clearance at CTC level or above.

A competitive salary of £40,000-£50,000 per annum reflects the importance of this role. You can expect additional benefits, such as a full, clean driving licence being desirable but not essential, and flexibility in working arrangements.

Please note that this role is open to both Swindon and Leatherhead locations, allowing you to choose where you would like to base yourself.

To succeed in this position, you will require:

  • Experience in supporting various bespoke business IT software packages.
  • Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Visio).
  • Familiarity with CAFM systems, preferably Concept Evolution.
  • Experience creating, triaging, and managing support tickets.

With a full, clean driving licence, you will have the flexibility to travel between sites if needed.

This role is ideal for those looking to develop a career in IT system support. You will have the opportunity to gain valuable experience, work on multiple contracts, and contribute to the growth of our Estates Intelligence model.



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