Leisure Centre Customer Service Ambassador
2 days ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Ambassador at Fusion Lifestyle. This is an excellent opportunity for someone looking to start or further their career in leisure.
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. As a leading provider of leisure services, we are dedicated to delivering high-quality experiences that exceed customer expectations.
This role is perfect for individuals who are passionate about providing exceptional customer service and have a strong desire to work in a dynamic and fast-paced environment.
The estimated salary for this position is £19,500 - £20,500 per annum, depending on experience. In addition to a competitive salary, we offer attractive employee benefits, including training and qualifications in a range of leisure activities.
As a Customer Service Ambassador, you will be responsible for managing the customer database, proactively driving membership sales, and providing accurate information to customers. You will also assist with communication and promotion of the Centre's services, lead generation, and processing transactions efficiently.
To succeed in this role, you will need excellent verbal communication skills, numerical and written skills, and a 'can-do' attitude. Previous experience in a target-driven sales environment and delivering first-class customer service would be advantageous.
Main Responsibilities:
- Offer a consistent and outstanding level of customer service
- Build rapport and trust with customers by engaging with them and actively anticipating their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure efficient operation of the front-of-house area; monitoring and controlling entry to the centre
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly and efficient manner
- Filling and replenishing food and drink displays, ensuring all displays are presented, merchandised, and priced according to established standards
What We Can Offer:
In return for your hard work and dedication, we offer a range of benefits, including competitive pay, comprehensive training, and development opportunities. If you are interested in starting or furthering your career in leisure, we encourage you to apply for this exciting opportunity.
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