Customer Service Representative

6 days ago


Ferndown, Dorset, United Kingdom Sainsbury's Supermarkets Ltd Full time

About the Role: As a Customer Service Representative at Sainsbury's Supermarkets Ltd, you will play a vital part in ensuring our customers receive their online orders on time and in good condition. This role involves working in a fast-paced environment, where you will be responsible for picking orders, operating machinery, and providing excellent customer service.

Key Responsibilities:

  • Picking and processing customer orders with accuracy and efficiency
  • Operating machinery and equipment to efficiently pick and pack orders
  • Providing exceptional customer service to ensure customer satisfaction
  • Working collaboratively with colleagues to achieve team goals

Requirements:

  • Comfortable working in a fast-paced environment
  • Ability to lift and move shopping containers up to 15kg
  • Excellent communication and customer service skills
  • Ability to work effectively as part of a team

Benefits:

  • Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable)
  • Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
  • Free food and hot drinks provided for Colleagues in all our stores
  • Generous holiday entitlement - based on the hours you work
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
  • Family leave – generous maternity and paternity leave
  • Pension – Sainsbury's will match between 4-7% of your pension contributions
  • Sainsbury's share schemes – allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment
  • Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues


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