Senior Project Manager Operations Lead

4 weeks ago


Birmingham, Birmingham, United Kingdom Appen Full time
Job Description Summary

The focus for this Senior Project Manager role is on leadership and organizational skills, rather than technical knowledge. As a leader, you will be responsible for guiding a team in-person and communicating effectively with both team members and client stakeholders.

Position Summary

This is a leadership position accountable for the successful delivery of a portfolio of work to a client. The Project Manager will orchestrate a team of supervisors and engineers in the performance of their duties, including delivering contract obligations of the highest quality in the most efficient time.

Responsibilities
  • Develop and drive project plans and objectives to meet project scope, timeline, and budget.
  • Develop and execute delivery and quality management plans to support a project end-to-end in a matrix environment.
  • Develop and mentor various on-site project team members to drive team key performance metrics and meet or exceed project & program targets.
  • Drive continuous project improvements and efficiencies.
  • Lead internal initiatives, managing stakeholders.
  • Analyze and evaluate statistical reports to proactively identify and improve project performance and Client deliverables.
  • Communicate in a timely, clear, and concise manner to stakeholders including Staff, Clients, and Leadership.
  • Adapt to changing program needs and expectations.
Preferred Qualifications and Experience
  • Minimum 4 years of project management experience in a metric-driven setting, working in a technology-oriented or services organization.
  • BS or BA degree from an accredited University or equivalent work experience preferred.
  • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers, and senior leaders.
  • Experience managing client relationships with a demonstrated focus on delivering high-level customer service and quality improvement.
  • Experience managing internal strategic initiatives.
  • Maintains a high level of business acumen and is able to lead process improvement and innovation while driving efficiencies and change.
  • Able to effectively coach and train peers and team members.
  • Proven analytical skills including the ability to proactively identify problems, gather information, and drive course of action for self and others.
  • Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals.
  • Flexible, independent, motivated self-starter who can establish a course of action for self and others and drive initiatives to completion.
  • Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data, and a fast-paced, deadline-driven culture; able to respond quickly and proactively to new or changed initiatives.
  • Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues.


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