Service Desk Specialist

2 weeks ago


Bletchley, Milton Keynes, United Kingdom beBee Professionals Full time £22,000 - £28,000
About the Role:

We are seeking a talented Service Desk Specialist to join our team in Bletchley, UK. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers.

The successful candidate will receive a competitive salary of £26,000 - £32,000 per year, depending on experience, as well as a range of benefits including a pension scheme and healthcare coverage.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
  • Work closely with other departments to ensure seamless customer service and resolve complex queries.
  • Maintain detailed records of customer interactions and follow-up tasks.
  • Process customer orders and manage account information with precision.

Requirements:

  • Prior experience in a customer-facing role is preferred, but not essential.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to handle high-volume queries while maintaining attention to detail.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Flexible working options, including weekends.


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