Field Service Technician
1 month ago
Job Summary:
We are seeking a skilled Field Service Engineer to join our team at Jonas Software UK. As a Field Service Engineer, you will be responsible for installing, servicing, and maintaining EPOS systems in various sectors, including education, retail, and hospitality.
Key Responsibilities:
- Carry out site surveys to assess and plan requirements for safe installation.
- Installation, testing, and configuration of all parts of EPOS systems, including structured cabling, according to Company standards and procedures.
- Planned and regular maintenance of all on-site equipment.
- Provide site with any additional information or training. Advise users on basic operation of equipment.
- Daily liaison with the Engineering Scheduler. Close calls with the Engineering Scheduler as soon as these are completed.
- Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
- Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
- Carry out programme upgrades on site.
- Carry out Data copies if required to preserve critical data.
- Full and detailed completion of all appropriate paperwork.
- Presentation of a positive Company image.
- Provide a timely, polite, and efficient service.
Requirements:
- Minimum 18 months experience in a field-based customer service engineering role, ideally in the hospitality/leisure industry.
- Background knowledge in computer hardware (pc's, IP networks, and WIFI).
- Clean driving license is essential.
- PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
- Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
- Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
- Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
- Problem-solving and decision-making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
- Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing the company.
- EPOS background would be beneficial, but not essential, as would experience of maintaining and installing EPOS equipment.
- Self-motivated with a 'can do' attitude.
- Highly organised, and able to multi-task and manage own workload.
- Excellent interpersonal skills.
- Ability to adapt to change, and take a pro-active approach when required.
- Calm and confident nature.
- Strong relationship management, teamwork, and communication.
- Determination to learn and continually develop.
About Jonas Software UK:
Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to providing our customers with the best possible service and support.
What We Offer:
We offer a competitive salary, excellent benefits, and opportunities for career development and growth. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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