IT Support Specialist

3 weeks ago


Hartlepool, Hartlepool, United Kingdom Natara Global Full time

We are a global manufacturer of flavour and fragrance ingredients, partnering with leading flavour and fragrance companies. Our ingredients are found in famous products from coffee to confectionery, and perfume to pet food.

Our vision is to be the leading global independent manufacturer of naturals and aroma chemicals – partner of choice to the flavour & fragrance industry.

We are seeking a proactive and committed IT professional to provide onsite technical support, installations, moves and changes, maintenance and systems administration.

Suitable candidates will have a strong understanding of service-desk operations (both incident and problem management) and experience providing technical support to users both remotely and in person.

This role includes looking after the 'now', as well as the 'next' – offering the opportunity to help build and support the future of Natara's IT function, raising the bar in service quality, performance and output of our technology and systems.

Reporting to the IT Director, this is an important role as we continue on our journey to align technology initiatives with business goals, drive innovation and deliver efficiencies.

Key responsibilities include:

  • Providing desktop and network support to onsite and remote users and systems in person, via telephone and remotely.
  • Providing 1st line application support and troubleshooting.
  • Providing technology advice and guidance to our users to ensure compliance with our internal policies, procedures and governance.
  • Ensuring accurate asset register records within our service management system.

Demonstrable experience providing in-person and remote support (preferably in a similar industry or organisational setting) is essential.

Good knowledge of a range of IT systems, infrastructure, security, and emerging technologies is required.

Experience in managing and maintaining Microsoft technologies including Office 365 products, Windows Server, and Azure AD is necessary.

A full driving licence is required, as regular travel between sites in Hartlepool and Teesside will be necessary.

This position offers great opportunities for growth and development in a dynamic, evolving business at an exciting time in its journey.

Additional benefits include:

  • Bonus scheme
  • Company pension
  • Enhanced maternity leave
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Referral programme
  • Sick pay


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